Scott Deming

SCOTT DEMING

The Customer Service and Emotional Brand Building Guru

TRAVELS FROM:
North Carolina
SPEAKER FEE:
$10,001 – $15,000

Speaker fee falls within this range. For exact fee, please contact us.

"These words come from our entire marketing and management staff when I say thank you for helping us to deliver the most successful kickoff meetings to date! Thank you for spending time in our stores, offices and at the call center to really learn our business. Because of the research you did, your message was spot on with our own company issues and objectives. Finally, thank you for delivering the most energetic, captivating, entertaining and meaningful presentations these groups have ever witnessed! You're a pro's pro!"

 

Associate Director, Marketing
Verizon Wireless

"Thank you for speaking at our Marketing Staff meeting on February 23. It was highly praised and I received numerous comments from management and my co-workers regarding how much they enjoyed it. Thank you for your energetic, informative and impressive presentation as well as the smaller break-out sessions in the afternoon."

 

USAA Enterprise Brand Marketing

"We cannot thank you enough for your keynote presentation on Friday to cap off our three day event. It was high energy, informative and extremely entertaining! Your topics and content were right on and the entertaining way in which you delivered the message was just incredible. Your presentation was the perfect ending to a truly fantastic conference. Again, thank you for your contributions to this all important annual event. I would not hesitate to recommend you to any company looking to raise their conference or convention to a new level."

 

VP Sales and Marketing
Wells Fargo First Allied

"I want to thank you for the truly great keynote presentation you made for our group of nearly 1,500 users, staff and management in Las Vegas recently. You truly energized the entire room! Your brand messaging coupled with the astounding mind reading effects was just amazing. Thank you for working our new products and other key Misys business solutions into your presentation. It added a great deal of impact! You were a pleasure to work with. Your willingness to remain flexible and totally cooperative right up to the final minutes was so much appreciated. You're a real pro!"

 

Marketing Event Manager
Misys Healthcare Systems

ABOUT SCOTT DEMING

Here’s the formula for Sustainable Success: Find several great customers, turn them into evangelists and they will take you to the promise land! If this sounds easy, it is. However, it’s highly unlikely you will turn your external customers into loyal evangelists until you turn your internal customers (your employees) into loyal evangelists.

Scott Deming takes his thirty plus years of business ownership, board positions, working with small, independently owned companies as well as multi-national, publicly traded corporations, employee relationship expertise, customer experience savvy, and wraps it into the most comprehensive, easy to implement and energetic program you’ve ever seen. As one national publication wrote: “Scott Deming’s customer experience process is more like the ten moral principles for great business practice and success!”

Scott Deming speaks for and trains companies across the globe – big and small, in just about every industry. From CEOs to business owners to managers to sales people to customer service reps, Scott Deming’s programs have transformed individuals and organizations alike, showing them the real process for customer evangelism and lasting customer loyalty. As Scott Deming says – “There is no correlation between a satisfied customer and a loyal customer. A satisfied customer will stay with you until the next best deal comes along.” Move your customers from satisfied to loyal, with the process that works.

Communicate better. Become a stronger leader. Build a team that loves the corporate mission and sells with passion. Improve business and increase sales. Create a powerful, emotional, oneof-a-kind cult brand. Turn customers into evangelists for life. Be a marketing machine. Own your space. How? Come experience Scott Deming and learn how to transform yourself and your organization into a powerful, emotional brand that employees and customers will want to belong to.

SCOTT DEMING PROGRAMS & TOPICS

Perceptual Reality

This keynote speaks to product marketing and branding, allowing companies to ascertain the difference between what is being sold, and what customers hold as expectations for your products and services. Perceptual Reality includes many examples of reality vs. perception with concrete details to help you translate the message to tailor fit your company’s needs. There are many dangers that lie within assumptions, especially in an aggressive marketplace. Scott’s keynote will help you reach potential consumers with a keen eye towards meeting and managing their expectations.

Powered By Purpose

If you feel your mission statement has lost its place as the guideline in your organization, Powered by Purpose can help you steer back on course. This keynote focuses on strong leadership and teamwork and challenges the audience to investigate their personal values and the place they hold in making daily decisions. Each small decision drives a company’s purpose. Organizations passively choose their course of action every day, but an organization that is Powered by Purpose is actively engaged to hold true to the course.

Creating The Ultimate Customer Experience

We have all heard the common tilt towards customer service based communications, but companies very rarely align their staff to meet the consumer’s expectations. Creating the Ultimate Customer Experience involves serving as a loyal evangelist to your brand, and the products and services that support the organization. Scott’s keynote will help you bust through the common rhetoric and jargon to really determine your brand: who you are, what you do, and what you sell. From here, your team will learn to connect with customers like never before while creating the opportunity to build a cult following within your industry.

Request Availability for Scott Deming

SCOTT DEMING BOOKS

SCOTT DEMING

The Customer Service and Emotional Brand Building Guru

Scott Deming
TRAVELS FROM:
North Carolina
SPEAKER FEE:
$10,001 – $15,000

Speaker fee falls within this range. For exact fee, please contact us.

“These words come from our entire marketing and management staff when I say thank you for helping us to deliver the most successful kickoff meetings to date! Thank you for spending time in our stores, offices and at the call center to really learn our business. Because of the research you did, your message was spot on with our own company issues and objectives. Finally, thank you for delivering the most energetic, captivating, entertaining and meaningful presentations these groups have ever witnessed! You’re a pro’s pro!”

Associate Director, Marketing

Verizon Wireless

 “Thank you for speaking at our Marketing Staff meeting on February 23. It was highly praised and I received numerous comments from management and my co-workers regarding how much they enjoyed it. Thank you for your energetic, informative and impressive presentation as well as the smaller break-out sessions in the afternoon.”

USAA Enterprise Brand Marketing

“We cannot thank you enough for your keynote presentation on Friday to cap off our three day event. It was high energy, informative and extremely entertaining! Your topics and content were right on and the entertaining way in which you delivered the message was just incredible. Your presentation was the perfect ending to a truly fantastic conference. Again, thank you for your contributions to this all important annual event. I would not hesitate to recommend you to any company looking to raise their conference or convention to a new level.”

VP Sales and Marketing

Wells Fargo First Allied

ABOUT SCOTT DEMING

Read More

SCOTT DEMING PROGRAMS & TOPICS

Perceptual Reality

This keynote speaks to product marketing and branding, allowing companies to ascertain the difference between what is being sold, and what customers hold as expectations for your products and services. Perceptual Reality includes many examples of reality vs. perception with concrete details to help you translate the message to tailor fit your company’s needs. There are many dangers that lie within assumptions, especially in an aggressive marketplace. Scott’s keynote will help you reach potential consumers with a keen eye towards meeting and managing their expectations.

Powered By Purpose

If you feel your mission statement has lost its place as the guideline in your organization, Powered by Purpose can help you steer back on course. This keynote focuses on strong leadership and teamwork and challenges the audience to investigate their personal values and the place they hold in making daily decisions. Each small decision drives a company’s purpose. Organizations passively choose their course of action every day, but an organization that is Powered by Purpose is actively engaged to hold true to the course.

Creating The Ultimate Customer Experience

We have all heard the common tilt towards customer service based communications, but companies very rarely align their staff to meet the consumer’s expectations. Creating the Ultimate Customer Experience involves serving as a loyal evangelist to your brand, and the products and services that support the organization. Scott’s keynote will help you bust through the common rhetoric and jargon to really determine your brand: who you are, what you do, and what you sell. From here, your team will learn to connect with customers like never before while creating the opportunity to build a cult following within your industry.

SCOTT DEMING BOOKS

Request Availability for Scott Deming