Rob Bell

ROB BELL, CSP

Customer Service Expert & Business Humorist

TRAVELS FROM:
Wisconsin
SPEAKER FEE:
$5,001 – $7,500

Speaker fee falls within this range. For exact fee, please contact us.

"Does Rob Bell really make you say WOW? Yes, he does and more. His delivery, his humor and his life encounters and stories with moral and/or lessons had our management attendees enthralled and engaged. Rob Bell came to us as a speaker, but he left with all of us feeling like friends. More importantly, he left each of our meetings leaving each of us better than he found us. Would we have him again? Yes, again and again, in a heart-beat."

 

CEO
Texas Statewide Telephone Cooperative

"If you are looking to add someone to your event who can deliver an important message with humor, entertainment and flair, Rob Bell is your guy. Rob's strong message was delivered with a nice mix of humor and real-life examples and was a big hit with the bank leaders."

 

President/CEO
Independent Community Bankers of Minnesota

"Rob's thoughtful and humorous approach delighted our attendees and became the highlight of our annual event. We especially appreciated the way he customized the presentation to our audience of hotel owners and managers with tactics and ideas they could immediately use. We highly recommend him to any organization looking for content, engagement and humor that will leave their attendees with a WOW!"

 

VP Brand Operations
GrandStay Hospitality, LLC

"I have never received more positive feedback about one of our guest speakers and believe me when I say a room full of lawyers is a very tough crowd."

 

Secretary
Maryland State Funeral Directors Association

ABOUT ROB BELL

Rob Bell is the perfect combination of educational know-how, professional experience and humor. His presentations are high energy and feature real-life anecdotes, which are as fun as they are meaningful. Drawing on more than 25 years of experience in leadership roles, customer service, and training, Rob makes it simple, clear and FUN to improve customer service and gain leadership skills.

Rob began teaching his Customer Service and Communication Techniques early in his tenure as the Personnel Development – Education & Training Director for Dick’s Supermarkets, Inc. He is “a recovering CPA” who worked as the Accounting Manager for a large transportation company before becoming Dick’s Supermarkets’ go-to guy for education. He has also worked as an auditor, and an accounting instructor at the University of Wisconsin – Platteville.

Rob has earned the prestigious designation of Certified Speaking Professional. He is a past president of the Wisconsin Chapter of the National Speakers Association, as well as the author of the book, Beyond Paper or Plastic – 8 Items or Less to Remarkable Service.

His insight on both external and internal customer service rings true to all who hear him. Participants leave Rob’s presentations “fired up” and supplied with the techniques they need to meet and exceed customer and organization expectations. He truly is the Bell you “Ring for Service.”

ROB BELL PROGRAMS & TOPICS

How to WOW Service Excellence

Every team member has the opportunity to enhance your company’s reputation. When face to face with the customer, each person represents the whole organization. The key is to make sure each interaction earns a ringing endorsement.

Attendees will learn:

  • What your customers really want
  • Five levels of listening
  • Choosing positive words … our success comes in CANS, not cannots
  • The importance of body language – reading our customers’, and taking responsibility for our own
  • Five steps to turn service breakdowns into loyalty building opportunities

How to WOW Inspiring Leadership

People join organizations, but leave managers. To realize remarkable service that results in long term business success, we must treat our team members as our very best customers. Learn how to be a ring master of even the most challenging circus!

Attendees will learn:

  • The difference between management and leadership
  • Four characteristics of excellent leaders
  • The importance of developing and communicating your non-negotiables
  • Techniques to energize your team to use its discretionary effort to go the extra mile
  • How to involve everyone on your team to identify opportunities to add sparkle and polish to your customers’ experiences

How to Wow Your Team Members: Teamwork Makes the Dream Work

Is your organization a good place to work or a GREAT PLACE TO WORK? Great places to work start with great teams. Great teams are made up of professionals who know that they are successful only by helping each other succeed. When we all do a little, we all get a lot. Light a fire under your team members, don’t burn ’em at the stake.

Attendees will learn:

  • Ways to catch each other doing something right
  • How to involve everyone on your team to add polish to your customer’s experience
  • All of us are smarter than one of us
  • Techniques to make your company a GREAT PLACE TO WORK and a GREAT PLACE TO DO BUSINESS

Request Availability for Rob Bell

ROB BELL BOOKS

ROB BELL, CSP

Customer Service Expert & Business Humorist

Rob Bell
TRAVELS FROM:
Wisconsin
SPEAKER FEE:
$5,001 – $7,500

Speaker fee falls within this range. For exact fee, please contact us.

“Does Rob Bell really make you say WOW? Yes, he does and more. His delivery, his humor and his life encounters and stories with moral and/or lessons had our management attendees enthralled and engaged. Rob Bell came to us as a speaker, but he left with all of us feeling like friends. More importantly, he left each of our meetings leaving each of us better than he found us. Would we have him again? Yes, again and again, in a heart-beat.”

CEO

Texas Statewide Telephone Cooperative

“If you are looking to add someone to your event who can deliver an important message with humor, entertainment and flair, Rob Bell is your guy. Rob’s strong message was delivered with a nice mix of humor and real-life examples and was a big hit with the bank leaders.”

President/CEO

Independent Community Bankers of Minnesota

 “Rob’s thoughtful and humorous approach delighted our attendees and became the highlight of our annual event. We especially appreciated the way he customized the presentation to our audience of hotel owners and managers with tactics and ideas they could immediately use. We highly recommend him to any organization looking for content, engagement and humor that will leave their attendees with a WOW!”

VP Brand Operations

GrandStay Hospitality, LLC

 “Rob, I just wanted to tell you how much I enjoyed your fantastic presentation at our annual convention. Your presentation was super informative, inspirational and a lot of fun! There were so many takeaways that I can apply directly to my interactions with families and coworkers. Your passion for excellent service is contagious!”

Secretary

Maryland State Funeral Directors Association

ABOUT ROB BELL

Read More
In many ways, what Mike was able to do with the USS Benfold was an extreme example of the same problems facing many organizations today. That’s why dozens of publications including The Wall Street Journal, Harvard Business Review, and Fast Company have cited Mike’s story as an inspiring lesson for business. Leaders especially identify with Mike’s being accountable for the results in an environment where he couldn’t make the rules.

“When my crew came to me with a problem, I’d say ‘It’s your ship – how would you fix it?’.” Mike focused on the one thing he could influence: his crew’s attitude, because culture is the ultimate competitive weapon for any organization.

Mike’s established a set of management principles that he calls The Leadership Roadmap. At the core of his leadership approach on Benfold was a process of replacing command and control with commitment and cohesion, and engaging the hearts, minds, and loyalties of workers with conviction and humility. “The most important thing that a captain can do is to see the ship through the eyes of the crew. The idea is to empower every individual to share the responsibility of achieving excellence.”

By every measure, these principles achieved breakthrough results: turnover decreased to an unprecedented 1%; the rate of promotions tripled; and the crew slashed operating expenses by 25%. Regarded as the finest ship in the Pacific Fleet, Benfold won the prestigious Spokane Trophy for having the highest degree of combat readiness. This remarkable turnaround was accomplished by the very same crew that had performed so poorly just months before.

Mike is author of three books. His first, It’s Your Ship, has a timeless message: don’t use outside forces that stand in your way as excuses – control the things you can influence and amazing results will happen. His next books, It’s Our Ship and Get Your Ship Together, showed how these principles have been put into action by business leaders in their own organizations.

A popular keynote speaker for audiences looking to ramp up organizational performance, Mike has spoken to every industry and kind of audience – from board retreats to front line personnel; from sales groups to universities; from Fortune 500s to startups. He inspires audiences to rethink their beliefs about leadership and organizational culture and tailors the message to focus on engagement, execution, change, safety, diversity, leadership, teamwork, innovation, accountability and more.

Prior to commanding USS Benfold, Mike served as the Military Assistant to Secretary of Defense William J. Perry. He also helped draft the air defense plan for naval forces in the Persian Gulf in 1990, coinciding with Iraq’s invasion of Kuwait; and served as the executive officer of the Cruiser Shiloh, where he deployed to the Persian Gulf in support of United Nations sanctions against Iraq.

Mike Abrashoff is the founder of Aegis Performance Group, a consulting firm which works with and supports leaders as they address leadership, talent and performance challenges within their organizations. Mike and his team prompt leaders at all levels to re-imagine their leadership thinking and create new ways to elevate individual, team and organizational performance.

ROB BELL PROGRAMS & TOPICS

How to WOW Service Excellence

Every team member has the opportunity to enhance your company’s reputation. When face to face with the customer, each person represents the whole organization. The key is to make sure each interaction earns a ringing endorsement.

Attendees will learn what your customers really want; five levels of listening; choosing positive words, the importance of body language, and five steps to turn service breakdowns into loyalty building opportunities

How to WOW Inspiring Leadership

People join organizations, but leave managers. To realize remarkable service that results in long term business success, we must treat our team members as our very best customers. Learn how to be a ring master of even the most challenging circus! 

Attendees will learn the difference between management and leadership, four characteristics of excellent leaders, the importance of developing and communicating your non-negotiables, techniques to energize your team to go the extra mile, and hHow to involve everyone on your team to identify opportunities to add sparkle and polish to your customers’ experiences.

How to WOW Your Team Members: Teamwork Makes the Dream Work

Is your organization a good place to work or a GREAT place to work? Great places to work start with great teams. Great teams are made up of professionals who know that they are successful only by helping each other succeed. When we all do a little, we all get a lot. Light a fire under your team members, don’t burn ’em at the stake. Attendees will learn ways to catch each other doing something right, how to involve everyone on your team to add polish to your customer’s experience, all of us are smarter than one of us, techniques to make your company a great place to work and a great place to do business.

ROB BELL BOOKS

Request Availability for Rob Bell