Speaker Blog Posts

We Help Meeting Planning Executives THRILL Their Audiences!

Mind the Door This Holiday Season – Laurie Guest

Mind the Door This Holiday Season – Laurie Guest

We are headed into the final push of serving our customers during a holiday rush. I think it’s possible that this season could be one of the most challenging we faced in a long time…customer emotions may be running hotter and pocketbooks may be running thinner.

read more
The Season of Customer Imagination – Chip Bell

The Season of Customer Imagination – Chip Bell

All my life, I thought leaves departed trees in the fall because they got too old to hang onto the branch and gravity bested their grasp. It does not work that way. Trees literally release their leaves from the limb.

read more
Pandemic-Tested Customer Experience Success – Chip Bell

Pandemic-Tested Customer Experience Success – Chip Bell

Most business owners and leaders want to provide experiences that drive customer engagement, loyalty, and referrals. However, designing and consistently delivering experiences that emotionally resonate with customers is daunting in the best of times, let alone in a pandemic! Sadly, many companies haven’t effectively found ways to adjust their customer experiences to meet the challenges of COVID-19.

read more
Getting Your Customers and Employees to Whistle in the Dark – Chip Bell

Getting Your Customers and Employees to Whistle in the Dark – Chip Bell

Customers and employees today are sometimes scared to tell us what they think. Ask a customer, “How was your meal?” and you are more likely to get “fine,” than the whole truth. Ask employees for their best ideas, and you might get safe answers if you get answers at all. But there is a tool for changing all of that

read more
Monday Motivation | Switching Seats – John O’Leary

Monday Motivation | Switching Seats – John O’Leary

It’s easy to get stuck in the rut of negativity and believe there have never been days as challenging as these. That’s why it is more important than ever to remember the way you get meaning in your life: Devote yourself to loving others, to your community around you and to striving to make a difference.

read more