Speaker Blog Posts
We Help Meeting Planning Executives THRILL Their Audiences!
We are headed into the final push of serving our customers during a holiday rush. I think it’s possible that this season could be one of the most challenging we faced in a long time…customer emotions may be running hotter and pocketbooks may be running thinner.
Giving thanks saved me. In the depths of my depression and listlessness, I turned inward. I prayed. I prayed for clarity, the reason for being, for what’s next. Somehow in that place of despair I heard an inner voice say to me, “Give Thanks.”
My river house in the mountains of North Georgia just got fiber optic high-speed Internet. In Internet talk, we went from 10 mpbs to over 100 and the capacity to stream TV instead of using a pricey satellite dish.
Understand that a plan to get the right things accomplished is far more powerful than a plan to get 1,000 things accomplished that will never happen. Stop wasting time. Focus on the right things for your business. Let the rest go.
All my life, I thought leaves departed trees in the fall because they got too old to hang onto the branch and gravity bested their grasp. It does not work that way. Trees literally release their leaves from the limb.
Most business owners and leaders want to provide experiences that drive customer engagement, loyalty, and referrals. However, designing and consistently delivering experiences that emotionally resonate with customers is daunting in the best of times, let alone in a pandemic! Sadly, many companies haven’t effectively found ways to adjust their customer experiences to meet the challenges of COVID-19.
Customers and employees today are sometimes scared to tell us what they think. Ask a customer, “How was your meal?” and you are more likely to get “fine,” than the whole truth. Ask employees for their best ideas, and you might get safe answers if you get answers at all. But there is a tool for changing all of that
It’s easy to get stuck in the rut of negativity and believe there have never been days as challenging as these. That’s why it is more important than ever to remember the way you get meaning in your life: Devote yourself to loving others, to your community around you and to striving to make a difference.
Even the most resilient leaders and capable team members are under more than the usual amount of stress right now. Every crisis comes with its own set of challenges and changes. What can we as leaders do to help our teams get through the current and future crises?