Laurie Guest

LAURIE GUEST, CSP

Author and Customer Service Authority teaching companies the secrets to delivering exceptional Customer Experiences

TRAVELS FROM:
Illinois
SPEAKER FEE:
$7,501 – $10,000

Speaker fee falls within this range. For exact fee, please contact us.

"10's across the board! OMG, Laurie was awesome. Everyone loved her and they are still talking about it. Love her energy and enthusiasm and great message. She totally rocked it!!! Thank you again!"

 

Evergreen FS

"Laurie was uplifting and inspirational. Probably one of the best speakers I have ever heard, she was just what the doctor ordered. I would love to have Laurie back again."

 

USDA

"I searched for a speaker to provide us with a meaningful and entertaining program. Laurie delivered on all of it."

 

HR Manager
Nestle

ABOUT LAURIE GUEST

As a keynote speaker, entrepreneur and author, Laurie Guest, CSP, is the authority and “go-to” resource for customer service excellence.

For nearly three decades, Laurie has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement.

Laurie’s knack for getting to the essentials of exceptional customer service means everyone in attendance will not only understand her approach, but be able to immediately implement her strategies for improvement.

With presentations and programs that are fun and relatable – never canned or “over rehearsed” – Laurie’s engaging and entertaining programs deliver both real-time interaction with audiences and a surprising dose of humor, too.

Her latest book, The 10¢ Decision: How Small Change Pays off Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

LAURIE GUEST PROGRAMS & TOPICS

The 10¢ Decision: How Small Change Pays Off Big

Built around her latest book, The 10¢ Decision is Laurie’s keynote presentation that features real-world stories, spot-on examples and actionable insights into immediately improving your customer service delivery. A keynote presentation relevant to every member of the team, from the C-Suite to the front-line staff. Real-world (and customizable!) examples, actionable strategies and Laurie’s signature engaging delivery create a memorable, impactful program every time.

Whatever business you’re in, service is at the center of it. From company culture to guest interactions, the choices we make day in and day out add up to create exceptional experiences for everyone involved. Sure, some decisions are big ones. But more often, it’s the “10¢ decisions”- the ones that don’t cost much (literally or figuratively) but have a massive impact – that set the stage for remarkable customer service. With decades of firsthand experience to draw from, Laurie shares her insights into making smart, effective choices to improve guest encounters and your business as a whole.

Life in the Espresso Lane: How to Be Smooth, Bold and Balanced in a Fast-Paced World

Laurie’s classic keynote presentation, Life in the Espresso Lane is an entertaining, energetic program designed to boost morale and impart helpful wisdom applicable at work and in life. This humorous keynote presentation is designed to set the tone at your event or company meeting, building energy and enthusiasm in the workplace. Easily customized to meet your objectives and goals.

What if you could give yourself an instant pick-me-up by a simple change of thinking-even in stressful times? If you find yourself zapped after encounters with customers or coworkers, this course offers simple yet powerful ways to instantly become engaged, motivated and energized. You will learn practical mental “lattes” – ideas you can serve yourself any time you need to get your perk on! This fast-paced, fun and interactive program will give you the tools to blend your own energizer. You will leave with new pep and excitement for the day. After you savor her “cup of sanity” once, Laurie’s humor and wisdom will make you want to drink in her ideas daily.

Are We Having Fun Yet? Communication and Teamwork Is More Than a Game of Chance

This is a fully customizable, game-based workshop that will get everyone up and moving for skill-building activities that are sure to reenergize the whole team. This small group program is a perfect match for those seeking discussion and lots of interaction between audience and presenter. (A non-game version is also available.)

Is your team overdue for a fun, laugh-while-learning experience? Wouldn’t it be nice if you could also get them reacquainted, reenergized and recommitted to your organization’s goals? Heck, while we’re at it, why not throw in improved personal interactions and a morale boost? During this customized, game-style program, audience members work together to build better communication and teamwork skills. The session is both enjoyable and highly interactive.

Courageous Conversations: Learn the Keys to Productive, Effective Communication

With Courageous Conversations, discover the best ways to open up new lines of communication and navigate even the trickiest interactions, from difficult customers to interpersonal relationships. This workshop-style presentation on customer service and communication that reduces stress and tension, and increases confidence and cooperation on teams in a “laugh while learning” atmosphere.

Do you ever wish you had just the right words to handle situations at work? Whether you need the perfect words to handle difficult clients, language to deal with challenging staff, or simply the guts to say what the boss needs to hear, this session can help. During this highly interactive program, attendees will take common scenarios and learn how to phrase the communication in ways that increase their influence with others.

Request Availability for Laurie Guest

LAURIE GUEST BOOKS

LAURIE GUEST

Author and Customer Service Authority teaching companies the secrets to delivering exceptional Customer Experiences

Laurie Guest
TRAVELS FROM:
Illinois
SPEAKER FEE:
$7,501 – $10,000

Speaker fee falls within this range. For exact fee, please contact us.

 “10’s across the board! OMG, Laurie was awesome. Everyone loved her and they are still talking about it. Love her energy and enthusiasm and great message. She totally rocked it!!! Thank you again!”

Evergreen FS

“Laurie was uplifting and inspirational. Probably one of the best speakers I have ever heard, she was just what the doctor ordered. I would love to have Laurie back again.”

USDA

 “I searched for a speaker to provide us with a meaningful and entertaining program. Laurie delivered on all of it.”

HR Manager

Nestle

ABOUT LAURIE GUEST

LAURIE GUEST PROGRAMS & TOPICS

The 10¢ Decision: How Small Change Pays Off Big

Whatever business you’re in, service is at the center of it. From company culture to guest interactions, the choices we make day in and day out add up to create exceptional experiences for everyone involved. Sure, some decisions are big ones. But more often, it’s the “10¢ decisions”- the ones that don’t cost much (literally or figuratively) but have a massive impact – that set the stage for remarkable customer service. With decades of firsthand experience to draw from, Laurie shares her insights into making smart, effective choices to improve guest encounters and your business as a whole.

Life in the Espresso Lane: How to Be Smooth, Bold and Balanced in a Fast-Paced World

What if you could give yourself an instant pick-me-up by a simple change of thinking-even in stressful times? If you find yourself zapped after encounters with customers or coworkers, this course offers simple yet powerful ways to instantly become engaged, motivated and energized. You will learn practical mental “lattes” – ideas you can serve yourself any time you need to get your perk on! This fast-paced, fun and interactive program will give you the tools to blend your own energizer. You will leave with new pep and excitement for the day. After you savor her “cup of sanity” once, Laurie’s humor and wisdom will make you want to drink in her ideas daily.

Are We Having Fun Yet? Communication and Teamwork Is More Than a Game of Chance

Is your team overdue for a fun, laugh-while-learning experience? Wouldn’t it be nice if you could also get them reacquainted, reenergized and recommitted to your organization’s goals? Heck, while we’re at it, why not throw in improved personal interactions and a morale boost? During this customized, game-style program, audience members work together to build better communication and teamwork skills. The session is both enjoyable and highly interactive. (A non-game version is also available.)

Courageous Conversations: Learn the Keys to Productive, Effective Communication

Do you ever wish you had just the right words to handle situations at work? Whether you need the perfect words to handle difficult clients, language to deal with challenging staff, or simply the guts to say what the boss needs to hear, this session can help. Known as a courageous communicator, Laurie Guest has spent over 25 years teaching others how to use the right words and phrases to help achieve a desired result. During this highly interactive program, attendees will take common scenarios and learn how to phrase the communication in ways that increase their influence with others.

LAURIE GUEST BOOKS

Request Availability for Laurie Guest