JAY BAER, CSP, CPAE
New York Times Best-Selling Author, Internet Pioneer & Hall of Fame Speaker
Jay Baer
KEYNOTE VIDEOS
KEYNOTE FEE:

$20,001 - $30,000

Keynote fee falls within this range. For exact fee, please contact us.
TRAVELS FROM:

Indiana
VIRTUAL VIDEOS

"Jay is a powerful presenter. He not only positively affected our members, but as a result of his presentation, our own organization completely changed our approach to growth."

CEO

"Jay's on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had."

Former CEO

"The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style-a perfect balance of humorous examples and educational insights - kept people engaged until the very end. It was informative, actionable, and personal - and incredibly valuable to our customers."

Vice President of Marketing

"Jay was the host for three days at our global IBM conference (3000+ in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event."

Global Marketing
ABOUT JAY BAER

Jay Baer, CSP, CPAE has spent 25+ years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 36 of the FORTUNE 500. His current firm – Convince & Convert – provides content marketing, social media, and customer experience advice and counsel to some of the world’s most important brands.

Jay has conducted more than 100 Webinars and virtual events, and his team produces many webinars and virtual summits for corporate clients and associations. His newest book, Talk Triggers, is the complete guide to creating customers using strategic, operational differentiators that compel word of mouth. In the best companies, the customers do the marketing. Talk Triggers is the instruction manual for making businesses grow with customer conversation.

Hug Your Haters – Jay’s book on modern customer service and customer experience techniques – revolutionized the way business thinks about customer interactions, and was named one of the top 3 business books of 2016 by Strategy + Business. His second book, Youtility: Why Smart Marketing is About Help not Hype, was #3 on the New York Times business best seller list, and a runaway #1 Amazon best seller.

Jay’s Convince & Convert blog was named the world’s #1 content marketing blog by the Content Marketing Institute, and is visited by more than 250,000 marketers each month. Jay also hosts and produces the Social Pros podcast, and the Standing Ovation podcast, which features professional speakers exploring their on-stage stories.

He also has a Talk Triggers show about word of mouth, featured on Youtube and as a podcast. A fixture in social media, Jay has been named a top influencer of CMOs, B2B marketers, small business owners, and digital marketers. He’s also one of the world’s top Global Gurus in customer service and customer experience.

Convince & Convert is the fifth multi-million dollar company Jay has started from scratch. Before his move into digital marketing in 1994 he was a brand marketer and a political consultant, with major roles in state, federal and presidential electoral campaigns. Befitting his roots in Arizona, Jay is a tequila collector and maintains his allegiance to the teams of his alma mater, the University of Arizona. 

Jay lives in the idyllic college town of Bloomington, Indiana with his wife and travels from Indianapolis to speaking opportunities world-wide. He has two children, both currently in college.

JAY BAER PROGRAMS & TOPICS

Youtility: How to Grow Your Business by Helping, not Selling

The key to breaking through customer cynicism and competitor messaging clutter isn't shouting louder, it's becoming truly, massively relevant. If you sell something, you'll make a customer today. But if you help someone, you'll make a customer for life. Jay shows how to make usefulness the central, winning philosophy for your business.

4 Ways to Win: How Small Businesses Can Outflank the Big Guys and Thrive

Play the game you can actually win. The big guys have more money. They have more awareness. They have more technology. But small businesses can still win and grow if they stop trying to copy the big guys, and instead double-down on an intimate approach to customer experiences.

Rewire: How to Reconnect with your Customers and Boost your Business

Nearly 60% of consumers have tried a business for the first time since the pandemic, and 89% of them plan to stay with this new option. The pandemic is terrible. But it's also the single greatest opportunity you will ever have to grow your business. To grow, you must REWIRE relationships with customers and prospects.

Coveted Customer Experience: How to Grow Your Business by Focusing on 3 Things Your Customers Truly Care About

You've heard it before. Over and over, in fact. "Improve your customer service." "Optimize the customer experience." But what does that even mean? Today, when your intersection points with your customers may number in the dozens (or even hundreds) tackling customer service or customer experience holistically is impossible. You can't magically get better at every customer touch point. But you CAN get better at the touch points that matter.

Talk Triggers: Turn Your Customers Into Your Ultimate Sales and Marketing Advantage

The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations.
Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell. Jay teaches you how.

Hug Your Haters: Embrace Complaints and Keep Your Customers

Haters aren’t your problem … ignoring them is. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity. Jay teaches the critical steps necessary to retain and delight now that customer service is a spectator sport.

Virtual Emcee and Event Host

Hall of Fame keynote speaker Jay Baer is also an in-demand emcee for complex, multi-day events, and has hosted events for IBM, Oracle and many other major brands for audiences as large as 15,000 attendees. He’s an expert interviewer, a hilarious, on-the-fly host, and a master weaver together of event themes and key concepts.

Request Availability for Jay Baer

JAY BAER BOOKS
JAY BAER, CSP, CPAE
New York Times Best-Selling Author, Internet Pioneer & Hall of Fame Speaker
Jay Baer
TRAVELS FROM:

Indiana
KEYNOTE FEE:

$20,001 - $30,000

Keynote fee falls within this range. For exact fee, please contact us.
KEYNOTE VIDEOS
VIRTUAL VIDEOS
"Jay is a powerful presenter. He not only positively affected our members, but as a result of his presentation, our own organization completely changed our approach to growth."
CEO

Ecsell Institute

"Jay's on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had."
Former CEO

Professional Convention Management Association

"The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style-a perfect balance of humorous examples and educational insights - kept people engaged until the very end. It was informative, actionable, and personal - and incredibly valuable to our customers."
Vice President of Marketing

AppFolio

"Jay was the host for three days at our global IBM conference (3000+ in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event."
Global Marketing

IBM

ABOUT JAY BAER

Jay Baer, CSP, CPAE has spent 25+ years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 36 of the FORTUNE 500. His current firm – Convince & Convert – provides content marketing, social media, and customer experience advice and counsel to some of the world’s most important brands.

Jay has conducted more than 100 Webinars and virtual events, and his team produces many webinars and virtual summits for corporate clients and associations. His newest book, Talk Triggers, is the complete guide to creating customers using strategic, operational differentiators that compel word of mouth. In the best companies, the customers do the marketing. Talk Triggers is the instruction manual for making businesses grow with customer conversation.

Read More

Hug Your Haters – Jay’s book on modern customer service and customer experience techniques – revolutionized the way business thinks about customer interactions, and was named one of the top 3 business books of 2016 by Strategy + Business. His second book, Youtility: Why Smart Marketing is About Help not Hype, was #3 on the New York Times business best seller list, and a runaway #1 Amazon best seller.

Jay’s Convince & Convert blog was named the world’s #1 content marketing blog by the Content Marketing Institute, and is visited by more than 250,000 marketers each month. Jay also hosts and produces the Social Pros podcast, and the Standing Ovation podcast, which features professional speakers exploring their on-stage stories.

He also has a Talk Triggers show about word of mouth, featured on Youtube and as a podcast. A fixture in social media, Jay has been named a top influencer of CMOs, B2B marketers, small business owners, and digital marketers. He’s also one of the world’s top Global Gurus in customer service and customer experience.

Convince & Convert is the fifth multi-million dollar company Jay has started from scratch. Before his move into digital marketing in 1994 he was a brand marketer and a political consultant, with major roles in state, federal and presidential electoral campaigns. Befitting his roots in Arizona, Jay is a tequila collector and maintains his allegiance to the teams of his alma mater, the University of Arizona. 

Jay lives in the idyllic college town of Bloomington, Indiana with his wife and travels from Indianapolis to speaking opportunities world-wide. He has two children, both currently in college.

JAY BAER PROGRAMS & TOPICS
Youtility: How to Grow Your Business by Helping, not Selling
The key to breaking through customer cynicism and competitor messaging clutter isn't shouting louder, it's becoming truly, massively relevant. If you sell something, you'll make a customer today. But if you help someone, you'll make a customer for life. Jay shows how to make usefulness the central, winning philosophy for your business.
4 Ways to Win: How Small Businesses Can Outflank the Big Guys and Thrive
Play the game you can actually win. The big guys have more money. They have more awareness. They have more technology. But small businesses can still win and grow if they stop trying to copy the big guys, and instead double-down on an intimate approach to customer experiences.
Rewire: How to Reconnect with your Customers and Boost your Business
Nearly 60% of consumers have tried a business for the first time since the pandemic, and 89% of them plan to stay with this new option. The pandemic is terrible. But it's also the single greatest opportunity you will ever have to grow your business. To grow, you must REWIRE relationships with customers and prospects.
Coveted Customer Experience: How to Grow Your Business by Focusing on 3 Things Your Customers Truly Care About
You've heard it before. Over and over, in fact. "Improve your customer service." "Optimize the customer experience." But what does that even mean? Today, when your intersection points with your customers may number in the dozens (or even hundreds) tackling customer service or customer experience holistically is impossible. You can't magically get better at every customer touch point. But you CAN get better at the touch points that matter.
Talk Triggers: Turn Your Customers Into Your Ultimate Sales and Marketing Advantage

The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations.
Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell. Jay teaches you how.

Hug Your Haters: Embrace Complaints and Keep Your Customers

Haters aren’t your problem … ignoring them is. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity. Jay teaches the critical steps necessary to retain and delight now that customer service is a spectator sport.

Virtual Emcee and Event Host

Hall of Fame keynote speaker Jay Baer is also an in-demand emcee for complex, multi-day events, and has hosted events for IBM, Oracle and many other major brands for audiences as large as 15,000 attendees. He’s an expert interviewer, a hilarious, on-the-fly host, and a master weaver together of event themes and key concepts.

Request Availability for Jay Baer

JAY BAER BOOKS