The coronavirus pandemic has proven to be one of the most disruptive occurrences to happen in modern history. Everyone was forced to change in some way – and with large numbers of employees working from home, we turned to digital solutions like never before.
“How are you?” has shifted from a point of conversation to a fairly meaningless reflex. If you think about how many times you ask that question every day, you may realize it’s no longer relevant.
John O’Leary shares the best gifts he’s ever received and why the audacity of giving is more important than the gift itself.
Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution, I identify six ways to create convenience. The first, reducing friction, is tied to all five other principles.
Getting someone to take a chance on you is one of the most important steps to achieving success in both business and life. Yet mastering the art of persuasion is often overlooked and misunderstood.
