Chip Bell

CHIP BELL

World-renowned authority on Customer Loyalty and Service Innovation.

TRAVELS FROM:
Georgia
SPEAKER FEE:
$10,001 – $15,000

Speaker fee falls within this range. For exact fee, please contact us.

"Thank you for joining us yesterday. You were amazing! Folks were still talking about your message at dinner last night."

 

CEO
Exelon Utilities

"4.84 on a 5.0 scale!! Great speaker, Excellent speaker, I absolutely loved the speaker, Chip was an amazing speaker, Chip was very personable and he had a great message."

 

Accelerent

"I've heard dozens of customer loyalty speakers and thought I'd heard every tip. However, Chip Bell equipped me with a new set of tools in a fresh, enlightening manner."

 

President
Verizon Wireless

"Chip Bell's presentation was wonderful. His message was effective and on point, and our partners were both impressed and entertained with what they heard."

 

Managing Partner
Locke Lord Bissell & Liddel, LLP

ABOUT CHIP BELL

Chip R. Bell is founder and senior partner with The Chip Bell Group and manages their office near Atlanta. A renowned keynote speaker, his consulting firm focuses on helping organizations create a culture that supports long-term customer loyalty and service innovation. Prior to starting CBG in the ’80’s, he was Director of Management and Organization Development for NCNB (now Bank of America). Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University.

Additionally, he was a highly decorated infantry unit commander in Viet Nam with the elite 82nd Airborne and a guerilla tactics instructor at the Army Infantry School.

Chip is the author or co-author of several national and international bestselling books including The 9 1⁄2 Principles of Innovative Service, Sprinkles: Creating Awesome Experiences Through Innovative Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, Wired and Dangerous: How Your Customers Have Changed and What to Do About It (winner of a 2012 Axiom Business Book Award as well as a 2011 IPPY Book Award), Magnetic Service (winner of the Benjamin Franklin Book Award), Managing Knock Your Socks Off Service and Managers as Mentors. His newest book is Kaleidoscope: Delivering Innovative Service That Sparkles.

He has appeared on CNBC, CNN, ABC, Fox Business Network, Bloomberg TV, NPR; his work has been featured in the Wall Street Journal, Fortune, Forbes, USA Today, Inc. Magazine, CEO Magazine, Fast Company and Businessweek. For the last three straight years, Global Gurus has ranked him among the top three keynote speakers in the world on customer service—two years in the #1 slot. The Chip Bell Group was in 2014 ranked #6 in North America among mid-sized consulting firms for leadership development.

Chip logs over 100,000 miles a year speaking to organizations on longterm customer loyalty and innovative service. He has served as a consultant or trainer to such major brands as GE, Microsoft, USAA, Exxon/Mobil, Cadillac, Duke Energy, KeyBank, Ritz-Carlton Hotels, IBM, Marriott, Fidelity Investments, Caterpillar, True-Value, McDonald’s, Shell Oil, Harley-Davidson, Dole, Universal Studios, Accenture, LockheedMartin, Pfizer, Allstate and Verizon Wireless.

CHIP BELL PROGRAMS & TOPICS

Innovative Service: Strategies for Increasing Growth and Profits

Value-added service is a dead-end street! As margins get more challenging, taking what customers expect and just adding more is not the best path to growth and profits! Today’s winners focus on value-unique-creating those unexpected, simple but inventive ways to take the customer’s breath away. Based on Chip’s best-selling, award-winning books Take Their Breath Away and Sprinkles: Creating Awesome Experiences Through Innovative Service this exciting, revolutionary and paradigm-bending keynote has gotten raving reviews from audiences around the world for arming attendees with unique examples, practical tools, and memorable principles.

Seriously Sparkly Service: Creating Profoundly Remarkable Experiences

Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and ingenious. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom line impact. Based on Bell’s newest bestselling book, Kaleidoscope: Delivering Innovative Service That Sparkles, this high-energy keynote provides the tools, tips and techniques for leading and delivering innovative service that sparkles.

Customers as Partners: Building Profitable Relationships That Last

Successful organizations have learned that business growth comes through customer retention-those customers how remain loyal over time. Whether serving B2B clients, B2C customers or internal colleagues down the hall, a partnership relationship can be the powerful tie that binds. It is the foundation for bigger share of wallet, greater trust, greater advocacy, and superior bottom line results. Based on Chip’s international best-selling book, Customers as Partners, this keynote was delivered to 1500 store managers and company leaders.

Leading a Customer-Centric Operation

Operations that put customers in the center of planning and execution attract the best employees and retain the best customers. Chip Bell has worked with many of the most customer-centric operations including The Ritz-Carlton Hotel, USAA, AMEX, Cadillac, Marriott, True Value, Southwest Airlines, Harley-Davidson and shares the secrets of what makes them so successful. Based on Chip’s best-selling book, Wired and Dangerous: How Your Customers Have Changed and What to Do About It, this keynote was delivered to over a 1000 store managers and company leaders.

Request Availability for Chip Bell

CHIP BELL BOOKS

CHIP BELL

Customer Experience Speaker and Author

Chip Bell
TRAVELS FROM:
Georgia
SPEAKER FEE:
$10,001 – $15,000

Speaker fee falls within this range. For exact fee, please contact us.

“4.84 on a 5.0 scale!! Great speaker, Excellent speaker, I absolutely loved the speaker, Chip was an amazing speaker, Chip was very personable and he had a great message.”

Accelerent

“Thank you for joining us yesterday. You were amazing! Folks were still talking about your message at dinner last night.”

CEO

Exelon Utilities

“I’ve heard dozens of customer loyalty speakers and thought I’d heard every tip. However, Chip Bell equipped me with a new set of tool sin a fresh, enlightening manner.”

President

Verizon Wireless

“Chip Bell’s presentation was wonderful. His message was effective and on point, and our partners were both impressed and entertained with what they heard.”

Managing Partner

Locke Lord Bissell & Liddel, LLP

ABOUT CHIP BELL

Read More

CHIP BELL PROGRAMS & TOPICS

Innovative Service: Strategies for Increasing Growth and Profits

Value-added service is a dead-end street! As margins get more challenging, taking what customers expect and just adding more is not the best path to growth and profits! Today’s winners focus on value-unique-creating those unexpected, simple but inventive ways to take the customer’s breath away. Based on Chip’s best-selling books, this exciting, revolutionary and paradigm-bending keynote arms attendees with unique examples, practical tools, and memorable principles.

Seriously Sparkly Service: Creating Profoundly Remarkable Experiences

Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk or tweet about good service; only experiences they find unique, special, and ingenious.  Delivering an unexpected, compelling surprise creates animated advocates and fuels bottom line impact. This high-energy keynote provides the tools, tips and techniques for leading and delivering innovative service that sparkles.

Customers as Partners: Building Profitable Relationships That Last

Successful organizations have learned that business growth comes through customer retention-those customers how remain loyal over time. Whether serving B2B clients, B2C customers or internal colleagues down the hall, a partnership relationship can be the powerful tie that binds. It is the foundation for bigger share of wallet, greater trust, greater advocacy, and superior bottom line results. This keynote was delivered to 1500 store managers and company leaders.

Leading a Customer-Centric Operation

Operations that put customers in the center of planning and execution attract the best employees and retain the best customers. Chip Bell has worked with many of the most customer-centric operations including The Ritz-Carlton Hotel, USAA, AMEX, Cadillac, Marriott, True Value, Southwest Airlines, Harley-Davidson and shares the secrets of what makes them so successful. This keynote was delivered to over a 1000 store managers and company leaders.

CHIP BELL BOOKS

Request Availability for Chip Bell