As one of the most sought after authorities on improving the patient experience, safety and culture, organizations rely on Dr. Brian Wong to take the guesswork out of building and maintaining patient-centered organizations.

Dr. Wong built and proved the case that to become patient-centered, an organization must first become patient-accountable, and everyone's role (organization-wide) must be aligned to what matters most to patients.

He then took his 35 plus years of findings a step further. He wrote a book to bring attention and clarity to the challenge we all face and designed a system to remediate the reasons why many of us experience spotty improvements in patient safety, episodic service excellence and insufficient engagement and accountability.

In his latest book on the subject, Heroes Need Not Apply, Dr. Wong gives healthcare organizations a template for creating effective, coordinated team-based care that leads to Patient-Accountable Culture...the prerequisite to becoming more patient-centered. It introduces the tools every executive, physician, nurse and staff member needs to make specific changes at the local level. It uses relatable characters to showcase effective patient centered skills to improve efficiency, decrease costs and improve the patient experience.

Brian Wong keeps his audiences engaged with the interactive nature of his sessions, his heartfelt anecdotes and sharing the results of the proven system he's created. Along with his real-life stories of change and success, he introduces the tangible solution that makes it all possible, the Patient-Accountable Culture System (PAC).

• Why Your Culture Is All The Strategy You Need - Every organization strives to become more patient-centered, and the road to becoming more patient-centered begins with developing a Patient-Accountable Culture. This cannot be left to chance. Building and growing a true patient-centered organization requires a bulletproof cultural strategy. To do so, organizations must treat their cultural strategy as priority one. Doing so will improve the performance of the entire organization including care coordination, quality, safety and the patient experience.
  
  During this keynote the audience will experience a personalized cultural SWOT (strengths, weaknesses, opportunities and threats) and discover assessment tools which provide clarity on the current state of your culture and pinpoint how to become a more patient-centered organization. Each participant will develop a better understanding of how organizations can measure and maintain an organizational culture by focusing on the handful of actions and behaviors that matter most to patients.
  
  The primary focus of the session is to identify, assess, and connect the individual and team skills that drive cultural performance. We'll discuss the current state of measuring just about everything, leaving us with multitude of data with little direction geared toward implementation, versus measuring the applicable patient-centered attributes that drive cultural change and matter most to patients.
  
  
• Physician Leadership and Patient Accountability - Dr. Brian Wong has spent over 30 years as a physician and medical director, and he has found that the most important lessons from treating thousands of patients can be summarized in 3 key points:
  • Patients expect us to work as teams
  • Patient centered teams need a coach
  • Every physician has a coaching role
  
  In his quest to improve quality, Dr. Brian Wong spent 10 years researching hundreds of hospitals to identify and connect what matters most to patients to how physicians practice. Dr. Wong will provide practical solutions that physicians and clinical leaders can easily embed into their daily practice to improve quality without adding more to their workload.
  
  Dr. Wong will help your physicians and clinical leaders connect how they practice to what matters most to patients. They'll gain the ability to create the right conditions for teamwork that promote patient trust. Quality of care dramatically improves when you give physicians the knowledge they need to become Coach+Leaders.
  
  
• How a Patient Accountable Culture Improves Physician/Staff Performance and Engagement - As a physician and medical director, Dr. Brian Wong spent the past 10 years designing solutions for medical staffs and clinical leaders that target organizational challenges and have the most impact on improving the patient experience and quality. In our industry's current state, we treat the symptoms of poor physician and staff relations, reduced engagement and ineffective teamwork, instead of seeking a more foundational cure. This workshop will give the knowledge every leader and board must have to address the root cause of these challenges.
  
  Dr. Wong's patient-driven solutions stop the recurring costs associated with dealing with the same challenges repeatedly, while bringing your medical staff and clinical leaders together to achieve:
  • Improved physician/staff performance by encouraging patient centered problem solving teams
  • Improved patient physician communication through a shared organizational role design
  • Improved engagement, accountability and quality of care with a focus on physician led coaching
  
  Join Dr. Wong as he provides you with a comprehensive, curative approach that ensures your physicians and clinical leaders are better positioned to improve patient care on a daily basis.
  
  
• Where Improving Quality Begins: How To Build A Patient Accountable Culture - This interactive forum engages audiences with individual and team exercises that lead to a shared practice based on what matters most to patients. You'll gain clarity on what specific actions we can take to have a greater impact on improving patient care.
  
  This Patient Driven Practice will:
  • Improve the patient experience by initiating a coaching culture
  • Advance team performance with an organizational role description
  • Elevate group problem solving to an organizational competency
  
  Dr. Wong will help your organization develop a shared practice designed to create conditions for patient trust. We'll define the requisite steps needed to mobilize your organization into patient centered problem solving teams, and begin improving quality of care daily, without adding more to our workloads.