Since 1988, Phillip Van Hooser has spoken, written and consulted on leadership and customer service issues worldwide. From his experience as a manager for Fortune 500 heavy manufacturing and consumer products companies, Phillip Van Hooser knows the leadership methods that inspire employees to improve their performance and productivity. As a director for a locally-owned community bank, Phil clearly understands the link between exceptional customer service and profitability. His clients include such well-known corporations as P&G Pharmaceuticals, BlueCross BlueShield, Lockheed Martin, KPMG and Verizon Connected Solutions.

Through his masterful storytelling, Phil's audiences experience tried and true leadership and customer service lessons drawn from the real work world -- ideas that can be quickly transferred to current circumstances to create immediate improvements. Clients give him rave reviews for connecting and interacting with his audiences.

Van Hooser is also a successful business author whose expertise has been published in numerous trade journals and publications including Investors Business Daily. In his best-selling book, Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty, Van Hooser encourages business owners and employees to evaluate the service they deliver from their customers' standpoint. He then presents a proven customer service model they can implement to build long-term customer loyalty and improve profitability.

A longtime member of the National Speakers Association, Phil has earned NSA's Certified Speaking Professional designation, and he currently serves on NSA's Board of Directors. In 2006, Phil was inducted into NSA's Council of Peers Award for Excellence Speaker Hall of Fame. Professional speakers who have reached the highest level of speaking performance are selected for the CPAE Speaker Hall of Fame.

• Transforming Leaders : Competitive, growth-oriented businesses require multi-faceted leaders who generate profits while improving employee performance and retention. Through real-life examples and thought-provoking discussions, Phil offers executives and managers practical strategies that will transform the way they solve complex leadership issues.
  
  
• 6 Secrets of Service Professionalism : Based on his best-selling book about one special cab driver who embodied the secrets of exceptional customer service, Phillip Van Hooser shows business leaders how applying six techniques to their own enterprises will ensure customer satisfaction and long-term loyalty. These strategies from Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty, work for company executives, managers and frontline staff. Anyone who has direct contact with customers -- inside the organization or across the counter -- can build profitable, long-term customer relationships using these proven strategies.

Books by Phillip Van Hooser...
Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty	It Takes More Than Guts	You're Joe's boy, ain't ya? Life's Lessons for Living, Loving, & Leading