Barbara is a popular keynote speaker, author and consultant specializing in the area of customer service, sales, motivation and performance enhancement. As a successful entrepreneur, she has hands-on experience in building a consulting practice, implementing strategies and understanding the challenges of today's business leaders. Previously, she was a Vice President and Regional Sales Manager with two major corporations, including Bank of America. In addition, she enjoyed a successful sales career.

She has diverse experience in working with all sizes and types of audiences from facilitating small management retreats, conducting training workshops to delivering major keynote programs. Barbara's dynamic, enthusiastic and genuine style allows her to easily connect with CEOs, senior management, entrepreneurs, salespeople, support and front-line staff.

She is the author of Dream Big! What's the Best That Can Happen?, and contributing author in The Service Path - Your Roadmap to Building Strong Customer Loyalty. Her articles appear in numerous business journals and magazines.

Barbara earned the Certified Speaking Professional (CSP) in 1991. In 2000, she was inducted into the prestigious CPAE Speaker Hall of Fame. Previous recipients include: Ken Blanchard, Zig Ziglar, Harvey Mackay and Brian Tracy. Barbara is one of 85 speakers worldwide to have both the CSP and CPAE.

Barbara's enthusiastic and entertaining sytle combined with her "how to" practical approach have earned her the respect and repeat business of hundreds of associations and corporations in the U.S., Canada, South America, Europe, Australia and Southeast Asia. These organizations retain Barbara to bring their vision alive, create a sales and service culture, enhance internal service and teamwork, improve sales performance, build customer relationships and motivate their people to take responsibility for their professional and personal development.

Programs
• Dream Big! What's the Best That Can Happen? : Whatever you're dreaming, it's not big enough! When you wake up in the morning, are you excited about your life? Do you expect the best? The truth is, the minute we take responsibility for our own happiness and discover the secrets to dreaming big, life becomes full of possibilities. In this idea-packed and energizing program, Barbara will give you proven techniques to turn your dreams into reality.

• Life is a Cappuccino: Am I Having Fun Yet? : What is "success?" As we hurry down the road of life toward our destination - a key question to ask is, "Am I having fun yet?" In this idea-packed and energizing session, Barbara will help us evaluate the critical choices necessary to achieve our own vision of success and happiness. Discover how to increase your personal performance and still find time to sip cappuccino!

• Create a Sales and Service Culture: Talk is Cheap! : Thousands of dollars are spent annually on what many CEOs think will develop a sales and service culture in their organization. Those who are successful in sales and service take steps that reach to the very core of their organization. In this idea-packed, interactive program, Barbara Sanfilippo outlines a comprehensive, step-by-step process to build a high performance service and sales culture.

• Break the 80/20 Rule - How to Get Peak Performance from Your "B" Players : As a CEO, sales manager or HR professional your job is to get results through both your "A" and "B" players. "B" players make up the majority of your staff and are often mismanaged and undervalued. Yet they execute, are loyal and get the job done. What would it be worth to you to reverse the 80/20 rule so more of your people are operating at peak performance? You'll leave this idea-packed session armed with tools to re-engage your staff and create meaningful recognition programs.