Mark is the president of Sanborn & Associates, Inc., an idea lab dedicated to developing leaders in business and life. An internationally recognized speaker and author, he has authored seven and coauthored five books, over 20 videos and numerous audio training programs on leadership, change, teamwork and customer service. His books include: Upgrade! Proven Strategies for Improving Personal and Professional Success, The Fred Factor: Every Person's Guide for Making the Ordinary Extraordinary and Teambuilt: Making Teamwork Work. He has presented over 1700 speeches and seminars in every state and 10 foreign countries.

Clients who book Mark Sanborn benefit from a memorable, educational and motivational experience. Mark is the master of tailoring every keynote to the client and situation. Mark holds the Certified Speaking Professional (CSP) designation and is one of the youngest speakers ever inducted into the Speaker Hall of Fame. He is a member of the exclusive Speakers Roundtable representing 20 of the top speakers in the country today.

Mark delivers practical, cutting-edge insight in a presentation style that has been described as expertise with eloquence on the topics of ...
• High Impact Leadership : Few people are "natural born leaders," but leadership can be learned, and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.

• The Leadership Experience : Develop your own leadership ability by going wider and deeper into the leadership experience. Learn how personal and organizational crises--failures and brokenness--impact the development of a leader.

• Upgrade! Proven Strategies for Dramatically Increasing Personal and Professional Success : Want to stay on the leading edge? Then you'll have to upgrade every aspect of your business and life to stay at the top. Mark's presentation, Upgrade!, will tell you how to keep moving up despite fierce competition. And you'll learn that no matter how good you've become, better is always possible! Upgrade! teaches a proven system for perpetual personal and professional improvement that will help anyone, regardless of current performance, to reach the next level.

• The Fred Factor: How Passion in Your Work and Life Can Turn the Oridinary into Extraordinary : Learn the secrets of extraordinary individuals who have learned how to reinvent their work to create added value for customers and colleagues without spending more money to do it. If you are looking for a high-content presentation that will educate and entertain, this is the speech.

• Mastering Change : Does your organization survive change or exploit it? The ability to create profitable change faster than your competition is key to your continued success. This presentation provides the tools for benefiting and profiting from change.

• Teambuilt: Making Teamwork Work :Based on the bestselling video series "Teambuilding: How to Motivate and Manage People" and book Teambuilt: Making Teamwork Work, this program explains how to create teams quickly, partner with colleagues and customers and achieve dramatically greater productivity and results.

• The Ten Commandments of Customer Service : Successful organizations need a comprehensive service strategy and techniques people can use to achieve service excellence. Being "nice" to customers isn't enough. This presentation shows how to deliver the kind of superior service that most organizations only talk about.

• The Marks of Distinction : Excellence isn't enough for long-term success. Sustained market leadership requires distinction. This presentation distills Mark's work with and research of over 1000 organizations. It explains in detail the three defining characteristics of distinction and how to achieve them.