• "Why do we have to go through all this change?"
• "When is someone going to train me?"
• "Who dropped the ball?"
• "Why can't they communicate better?"
• "Who's going to solve this problem?"
• "Why is this happening to me?"
• "When am I going to find good people?"
• "When is that department going to do its job right?"

If you have, then the message of "Personal Accountability and the QBQ" is right for you and your organization. The Question Behind the Question (QBQ) is a practical tool that eliminates three deadly and costly organizational traps: Blame, Victim Thinking and Procrastination. Why? Because it's all about Personal Accountability (and responsibility). It's just as simple as that.

John Miller works with groups of any size and type because the message is universal and applies to all. Presented in a "Fast, Frank and Fun" way, John's message provides great value to these groups and more: Sales, Service, Operations, Management, Marketing, Human Resources, Manufacturing and Administration.

He is the author of two books: QBQ! The Question Behind the Question and Personal Accountability. He is also the founder of QBQ, Inc., an organizational development firm based in Denver, Colorado, dedicated to "Helping organizations make personal accountability a core value."

Program
• Personal Accountability and the Question Behind the Question (QBQ)