Colleen Kettenhofen has presented over 1,000 programs in 47 states and five foreign countries for top corporations and associations since 1995. She is co- author of The Masters of Success, featured on NBC's "Today Show." Colleen has authored over 40 popular articles, having been quoted and published in newspapers and magazines across the country. In her sales years, she was honored as the "number one sales producer in the history of the company" for a major publishing house. Combining this with her advertising executive and management years presenting to Fortune 500 companies, Colleen speaks from experience when it comes to sharing powerful leadership skills.

Colleen's unique blend of high energy, high-content, and fun interactive role playing provide participants with new strategies they can apply that very same day...guaranteed! She emphasizes real-world examples, accountability and having an action plan for success. Colleen scores extremely high on evaluations and clients respond with repeat bookings! Her content is customized to your specific needs and time frames to guarantee your event is a success. Colleen has worked with the FBI of New York City, Honeywell, Oregon Healthcare Association, Washington Society of Association Executives, IBM and many more!

• How to Effectively Manage People...Even the Difficult Ones! - In this fun fast-paced program, discover proven-to-work strategies for managing the "attitude" employee, antagonist, whiner, gossip, blamer, and more. Colleen incorporates acting and role-playing in identifying the root causes of employee performance problems and how to handle them. In her longer interactive program, Colleen details up-to-the-minute research on: the power of documentation, why you want to avoid the word "attitude" at all costs, how to deliver bad news. Also, six secrets for managing friends and former colleagues, how to deliver more powerful performance reviews, delegating for better results, 10 time-tested techniques or do's and don'ts for managing people...guaranteed! The emphasis is on results!
  
  
• Secrets for Dealing with Difficult People: Whiners, Gripers, Blamers-Oh My! : In this insightful, interactive and information-packed program, discover inside secrets to what makes people tick - and what ticks them off! Recognize the 16 main reasons for why difficult people, think, talk and behave the way they do. Recognize how to easily give constructive criticism without putting others on the defensive, especially criers and those with "attitude." Using humor and quick wit, Colleen acts out many of these difficult people. You'll walk away with time-tested strategies you can apply immediately.
  
  
• Achieving Personal and Professional Success: Relax, Refuel, Recharge - With Colleen as your personal success coach, learn to recognize your own self-sabotaging thought patterns and discover time-tested principles for boosting your self confidence, especially when dealing with difficult people. Colleen will identify eight great foods for boosting your mood and increasing energy and provide practical, easy techniques for projecting a more professional image.
  
  
• Tune Up Your Team! Achieving Peak Performance as a Team Leader - Forward-thinking leaders have discovered the same traits that make a successful sports team work in a business environment as well. Discover the top 10 traits people want to see for them to willingly follow their team leader. Learn job-tested team leader strategies for building trust, communication and productivity so your employees are a team instead of a "work group."
  
  
• Present Like a Pro: Presentation Skills - In this interactive and informative presentation skills program, discover six strategies for overcoming nervousness once and for all...guaranteed! Learn proven techniques and secrets of the "speaking superstars" to easily and creatively organize a speech. People love to buy, but they don't want to be "sold." Discover important ingredients for improving presentation skills and learn how to come across credibly and confidently. This one tip alone will dramatically improve your presentation skills!