Liz Jazwiec is a nationally recognized speaker and consultant who has shared her passion for customer service and employee satisfaction with more than 500 audiences across the country.

A longtime hospital officer who helped raise service scores at Chicago, Illinois' Holy Cross Hospital from the 5th to the 99th percentile in just a few years, Liz Jazwiec's work as vice president of patient care and as the director of emergency services was one of the key reasons Holy Cross won Fortune Magazine's Enterprise Award for Best Business Practices in 1996.

As founder and CEO of Liz, Inc., a consulting practice formed to help organizations develop a customer service culture driven by increased employee satisfaction, Liz directly addresses the concerns facing businesses today including leadership, team and customer satisfaction issues. With over 25 years of clinical and corporate experience, Liz has been instrumental in accomplishing service and organizational excellence based on developing improved employee morale.

Many audiences describe Liz's presentations as uplifting, motivational and fun. However they also clearly respect her practical and experience-based style. Audiences are sure to enjoy Liz's creative and viable suggestions for addressing some of the difficult issues facing organizations, such as key leadership concepts and leadership survival skills, the winning behaviors of superior leaders, techniques of leading change, recruitment, selection, orientation, and accountability, managing resistant employees, tips on using reward and recognition to motivate employees to continued success, the difference between quality and service, and the connection between customer service and employee satisfaction.

Liz received her Registered Nurse (RN) and her bachelor of science in nursing (BSN) degree from Northern Illinois University.

• Creating a Culture of Accountability - Do you need help in your ER (Employee Relations)? Do you want your own "dream team?" Then FUN has to be MANDATORY! Liz details how the power of recognition goes far beyond each individual to improve your organization's morale, efficiency and service. Learn how to increase retention and decrease turnover as a direct result of creating a pleasant work environment. Reliable methods for leading organizational change (...and how to get unwilling employees to like it!) are highlighted, as well as what to do about everyday stressors, sustaining positive results, and weaving change into the fabric of your organization. Liz also discusses ways to manage our own morale, stop "victim thinking," and reminds your audience to lighten up!...because a positive morale starts with YOU!
  
  
• Liking Leadership - We all know that leadership is everywhere...up, down and all-around! But how do we develop those winning behaviors of superior leaders in our organization? Liz gives real-life examples on becoming an effective leader, both on a horizontal level within our departments as well as vertically within the organization as a whole. Her lessons on how to "like leadership" emphasize leadership survival skills and the important role and responsibilities of the leader in crafting a culture of quality.
  
  
• On the Road to Recovery: Taking the First Steps to Improving Customer Service - Sure, everyone wants to build a culture in which inspired employees deliver superior service as a matter of routine...but how do you do it? Liz moves beyond the "what" and "why" of customer satisfaction and focuses on the "how." Your audience will learn the basic techniques of how to manage and enhance your clients' perception of the service they receive while Liz emphasizes the important difference between improving "quality" and "service," between "outcomes" and "customer perceptions." Liz knows that "if you don't like your customer, you won't like your job," but she also knows what works to improve both! She provides great take-aways on techniques to improve morale, how to make customer satisfaction fun, and effective practices to change the customers' perception in order to improve their satisfaction level. You'll learn tips for sustaining positive results and making superior service a fixed component of your organization's environment.