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Liz Jazwiec, RN Illinois
Liz Jazwiec

Liz Jazwiec (Jazz-wick) is a nationally recognized speaker, specializing in improving customer and employee satisfaction.

As founder and CEO of Liz,Inc., a consulting practice formed to help organizations develop a customer service culture driven by increased employee satisfaction, Liz directly addresses the concerns facing businesses today including leadership, team and customer satisfaction issues. With over 25 years of clinical and corporate experience, Liz has been instrumental in accomplishing service and organizational excellence based on developing improved employee morale.

Her business background includes:
  • Sales and management corporate recruiter
  • Director of Organizational Development
  • Advisor to CEO on leadership development
  • Leadership Institute chair

In addition, Liz's healthcare highlights encompass:
  • Vice President of Patient Care
  • Director of Emergency Services
  • 25 years as a Registered Nurse

In her newest book, Service Excellence is as Easy as PIE (Perception is Everything), Liz provides you with the motivation and tools to do more with less without sacrificing quality while explaining practical and relatable ways to zone in on and improve service.

Liz has a vision that makes a clear connection between customer satisfaction and corporate culture! Her mission is to make people realize they can make work better by working together, having fun, and believing in their organization again... delivering a credible message with a refreshing style, deep insight, and candid humor!

Liz will inspire, entertain and change attitudes, show how to improve leadership, morale and customer service, but most importantly, how to begin! She uses levity in her presentations to give your organization "a shot in the arm" to move beyond self-imposed limits and toward the commitment and action necessary to transform your service culture. Liz provides the enthusiasm needed to start on the road to workplace recovery!

Your audience will leave excited with optimism and determination because they have learned that they already have what it takes to respond to their personal challenges.

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  • "Liz was fabulous! The group really enjoyed it. I got several emails from people around the hospital saying that this was one of the best programs yet. Thank you so much for your help in getting such a high quality speaker at an affordable cost." - Hospital Staff Development Instructor
  • Accountability: Turn (Limited) Resources into Results! - In this very personal presentation, Liz Jazwiec will reveal the lessons she learned about becoming a leader in difficult times. The participants will benefit from her perspective of healthcare management and what guidance, mentoring and direction is needed from all leaders in order to achieve results even when resources are limited. Liz's extraordinary message will touch the leader in all of us as she talks about the difficult subjects of changing behaviors and managing morale. Using effective tools and her notorious humor, Liz will provide great take-aways on techniques to improve responsibility and effective practices in creating organizational accountability.

  • Liking Leadership - We all know that leadership is everywhere...up, down and all-around! But how do we develop those winning behaviors of superior leaders in our organization? Liz gives real-life examples on becoming an effective leader, both on a horizontal level within our departments as well as vertically within the organization. Her lessons on how to "like leadership" will conclude with an entertaining discussion of leader's survival skills with a reminder to be kind to ourselves. Everyone from the most seasoned executive to the newly appointed supervisor will benefit from Liz's insight on the crucial role all leaders have in crafting a culture of excellence.

  • Yippee! Another Day in Paradise!: Driving Negativity Out of the Workplace - Continuous workplace negativity saps the energy out of an organization and distracts everyone from work and productivity. Liz knows that "if you don't like your customer, you won't like your job," but she also knows what works to improve both! This is the message that Liz Jazwiec will discuss by telling her personal story, laced with her notorious humor and effective tools to manage morale, eliminate victim thinking and eradicate judging. She will provide a straightforward approach to the connection between customer and staff satisfaction, having fun at work and choosing to be happy.

  • Making Service REALLY Happen: Creating Excellent Care Experiences - Sure, everyone wants to build a culture in which inspired employees create excellent customer experiences as a matter of routine...but how do you do it? Liz moves beyond the "what" and "why" of customer satisfaction and focuses on the "how." Participants will learn the basic techniques of how to manage and enhance your clients' perception of the service they receive. She provides great take-aways on techniques to improve morale, how to make customer satisfaction fun, and effective practices to change the patient's perception in order to improve their satisfaction level.

  • Getting Staff on Board is Not About Empowerment, it is About Engagement! - We all know that engaged teams have less turnover, better productivity and increased patient satisfaction. In this session Liz Jazwiec will discuss what successful leaders do to build true partnerships with nurses in order to create a better workplace. The discussion will begin with both organization and individual leadership factors that must be in place in order to engage individuals. Using real-life examples she will share effective tools to manage some of the difficult issues that affect most nurses today, such as victim thinking, morale and work-life balance. She concludes with a straightforward approach to the connection between customer and staff satisfaction, having fun at work and choosing to be happy.

  • Nursing Retention: Keeping the Best and the Brightest - In this session, Liz Jazwiec uses her trademark practical approach to tackle one of the biggest issues facing healthcare leaders today. Retention issues remain one of the most significant problems every healthcare organization is confronted with. Liz will describe strategies that every leader can utilize to improve retention and decrease turnover. The session will include effective selection of candidates to ensure a good fit with the department and stress the value of staff development, once hired. Several methods for engaging employees in order to build a lasting bond with the institution and co-workers will be presented. These are steps that all managers can implement independently or in conjunction with their organization's retention program. The presentation will conclude with a resounding call to action for all leaders.

  • Pride in the Profession...What's Great about Nursing! - In this inspirational key-note Liz reminds all of us of the power of nursing. She talks about our strength as individuals and as a profession to make a difference in people's lives. She will describe the commitment necessary to make work a better place for you. And finally Liz will encourage all of us to celebrate the compassion amongst all of us and to focus on all the things that are right about nursing.

  • Promoting Pride in Healthcare - In this stimulating keynote, Liz reminds all of us of the need to celebrate the work that we do. She describes why it is so important to acknowledge our accomplishments and focus on all the things that are good about healthcare. She will talk about our strength as individuals and our ability to make a difference in people's lives, and encourage participants to remember that there are many reasons to be proud of our ability to deliver services with care and compassion.
Service Excellence is as Easy as PIE Hey Cupcake! Eat THAT Cookie!
Service Excellence is as Easy as PIE (Perception is Everything) Hey Cupcake! We Are ALL Leaders Eat THAT Cookie!: Make Workplace Positivity Pay Off...For Individuals, Teams and Organizations

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