Donna Forgy is an experienced professional with over 25 years of experience in management, leadership training, and presentation development.

In working with individuals and organizations, she brings high energy with a focus on interpersonal development, strategic-planning, and effective communication. She assesses needs, develops customized training programs that impact the bottom line, and motivates her students to commit to a continuous process of growth, both personally and professionally.

Donna has a very charismatic personality and her training style reflects her heart to help people. Donna is a Certified Dale Carnegie Instructor in Communication Skills, Leadership, and High Impact Presentations. She is also a Certified Personal Fitness Trainer and a graduate of SMSU.

As President of ProSkills, Inc., Donna has coached many people to become more effective in all areas of life, to live with more enthusiasm, and embrace challenges with new found confidence. Donna will motivate you to move outside of your comfort zone and take the steps necessary to reach your next level! Her focus is you.

• Customer Service - Do more than customers expect...and service will be perceived as superior. Why is poor customer service still a major concern of most organizations? Interacting with customers should be fun and challenging. Dealing effectively with difficult people is a learned skill. A combination of your attitude and skill will determine the kind of customer satisfaction you provide.
  
  Programs Include:
  • The Fred Factor
  • Power Networking
  • Ensuring Customer Satisfaction
  • Nothing Happens Until You Sell Something
  • "Fish" Philosophy for Your Organization
  
  
• Sales - The Sales Process is much like building a sandwich. A process will give us predictable results in nature and has its own results, yet dependent on each other to complete the entire process.
  
  Programs Include:
  • A Winning Attitude
  • Prospecting
  • Pre-Approach
  • First Communication
  • The "Innerview"
  • Opportunity?
  • Solutions
  • Evaluation
  • Negotiation
  • Commitment
  • Objections
  
  
• Team Building - "You Go...We Go!" Donna gives your team the enhanced ability to pull together! Teamwork makes an organization excellent, strong and successful. An organization must value its people, have a strong commitment, and build teamwork based on trust. Teamwork is the fuel that allows common people to attain uncommon results.
  
  Programs Include:
  • Pulling Together with Teamwork
  • Essential Qualities of a Team Player
  • How to Deal with Difficult People
  • Attitude Determines Altitude
  • Diversity is not Black and White
  • Motivating Your Team
  • Foundations of Team Building
  
  
• Leadership - Donna's curriculum brings out your best; to be all you can be! She can take your people from entry level, all the way to top level leadership skill-sets.
  
  Programs Include:
  • If You Lead...They will Follow
  • Developing the Leader in You
  • 21 Laws of Leadership
  • Overcoming the 6 Temptations of Successful Organizations
  • Creating Your Organization's Vision
  • We've got to quit meeting like this...Keys to Effective Meetings
  • Effective Decision Making
  • Achieving Peak Performance through Empowerment
  • Creating Personal/Organizational Vision
  • Getting the Most Out of Your Meetings
  
  
• High-Impact Presentations - Sweaty palms, a butterfly in your stomach...the saliva disappears from your mouth and goes straight to your armpits? Then...you are on! Well now you never have to experience the anxiety and embarrassment again. Are you tired of watching peers get ahead because they can convey their ideas? This workshop is for you. You know you are smart and know your subject matter inside and out; now it is time to show it! Donna can assist you in developing skills or just polishing what you already have with "Pizzazz" and "High-Impact."
  
  Programs Include:
  • Presentations with Pizzazz!
  • Train the Trainer
  
  
• Life Skills - Turn life challenges into positive solutions! Have you admired a person and wondered if they knew something that you did not? There are secrets to success with principles of living from ancient times, shaping the destiny of individuals. We will apply success to your life to help you achieve success and happiness.
  
  Programs Include:
  • Thinking Outside of Your Box
  • The Power of Effective Communication
  • Producing & Enhancing That Elusive "Self-Confidence" Factor
  • Identifying your Personality Style DISC
  • The Power of a Positive Attitude
  • Managing Stress
  • No Regrets
  • How People Tick
  • Keep Growing
  • Traveling Tips for Life
  • Training and Developing Confidence in our Students