Lisa is the author of How to Give Exceptional Customer Service, the #1 selling business videotape series for the last 3 years in the U.S. She specializes in the field of customer service, customer retention, managing, hiring and training for service excellence. Lisa also offers programs on leadership, team issues, everday excellence and change. She has worked with many of the nation's best: SmithKline Beecham, Equitable, Viacom, CSX and Georgia Power.

Over the years, Lisa has customized numerous videos for clients to use in their ongoing education efforts. She is a highly rated and a favorite speaker at INC Magazine's Customer Service Conference, where she is an annual speaker.

Lisa is known for designing content customized to the audience and the issues they face. Audiences love how the presentation is filled with practical strategies, common sense, memorable stories and combined with enthusiasm and humor.

Programs
• Why Customer Service Is NOT Enough
• Customers As Partners: Build Loyalty and Repeat Business
• Everyday Excellence
• Create an Energized and Motivated Service Team
• Personal Power