Scott Deming is a unique speaker with a compelling style. His presentations captivate, motivate and accelerate audiences to a new level of passion and commitment to delivering the Ultimate Customer Experience. His programs and processes help companies to achieve their Powerful, Emotional Brand.

In 1983, Scott started his own marketing and advertising company, RCI, which eventually grew into a multi-million dollar organization servicing Fortune 500 companies and many other medium to large corporations across the country. Scott and his firm helped their clients successfully grow their businesses and beat their competition with what could be considered (by the conservative competition) as renegade branding, sales, customer service and communications programs. Not surprisingly, it was this very same progressive thinking that helped Scott's firm realize uncommon growth and success over a twenty plus year period and achieve many awards, such as The Business Journal's "Most Inspiring Business of the Year."

Unlike many agency and branding professionals, Scott Deming knew early on in his career that great advertising alone was not going to build and sustain a powerful brand. Advertising was merely an awareness vehicle. If his clients were to truly grow their companies and create a powerful, emotional brand, they would do so by focusing more on relationships. They would do so by creating the ultimate customer experience and turning each and every customer into an evangelist.

Scott's "in the trenches" experience taught him the hard way how to create services, programs, and relationships so unique that his own staff, vendors, and customers rewarded him with the ultimate prize ... Unwavering Loyalty. Now with a style and energy unlike any other, he teaches these successful techniques to corporations like Verizon Wireless, Wells Fargo, Okidata, USAA, GlaxoSmithKline, UTC Carrier, Servpro Industries and many others.

Scott Deming's programs and unique presentations have appeared on television and radio shows, newspapers, regional and national magazines and trade publications. He has written articles on the topics of "Brand Building" and "Creating the Ultimate Customer Experience" for numerous magazines including Entrepreneur Magazine. He is also the author of The Brand Who Cried "Wolf", a business book that shows management, operations, sales, marketing and customer service people how to combine forces to deliver brand-expanding, blockbuster customer service that creates "Customers for Life!"

• Creating the Ultimate Customer Experience - In this presentation, Scott Deming breaks all boundaries of the typical customer service or brand building processes. He takes his audiences on a fast-paced, high-energy journey through the six critical steps to creating the ultimate customer experience and building their powerful, emotional brand. Scott Deming inspires each and every attendee to turn a typical customer into an Evangelist! And as he says - "It is these evangelists who will take you to the Promised Land."
  
  
• ESP - The Most Entertaining Event Ever! - When you have your employees, customers, distributors or resellers together for a conference or a convention, they will most likely spend hours and sometimes days in educational breakout sessions and lectures. After information overload has occurred and they're ready to unwind and have a good time, you're burdened with the daunting task of entertaining them. You can simply entertain them, or you can absolutely blow them away - with the ESP presentation from Scott Deming! This is truly an hour of high energy, big laughs, constant audience participation, mind-blowing psychic feats, eye-popping magic and ultimately...standing ovations!