Ever feel you've got a challenge that just can't be conquered? Janelle Brittain can empathize with you. She felt especially challenged during a change for the worse: a downturn period in her computer-sales career. Frustration with all of the popular training courses led her on a search for some new approaches.

What she discovered were methods to increase her thinking, flexibility and communication capabilities, giving her more control in challenging situations. By practicing these techniques, her performance skyrocketed! She became the top Sales Rep in her Division at XEROX every single month for an entire year.

As she shared these techniques with others in positions as diverse as executives to support and technical staff, they all experienced the same excellent results. This success motivated Janelle to establish the Dynamic Performance Institute so she could share these skills with everyone.

Janelle Brittain is an internationally recognized public speaker, trainer and consultant with more than 25 years of business experience in training, communications, marketing, sales and management. Her mission, through DPI, is to equip businesspeople with the skills they need to excel amidst shifting paradigms. Since founding the Institute, she has shared her techniques with thousands of people throughout the world.

Janelle is a standout, versatile presenter who is effective and at ease with every group. Her lively, interactive, highly learning-conducive programs consistently receive rave reviews from a diverse range of faithful and satisfied clients who invite her back 6 times on average for encore presentations. Janelle is the author of four books, including Star Team Dynamics: 12 Lessons Learned from Experienced Team Builders, which many consider the definitive book on the sensitive "people issues" that determine the success of a team-based culture.

• Building Star Teams for the New Milennium : As society evolves from the Industrial to the Information Age, traditional business culture feels the pressure to adapt to the leveling effect of the new paradigm. Teams have emerged as a tool to capture changing workforce knowledge, while productively increasing the bottom line. However, knowing when and how to best use teams is a complex art and skill. Based on your needs, Janelle works with you to choose the right keynote, workshop or curriculum.
  
  
• Exceptional Thinking Under Pressure®: Keeping the mind in high gear during those tense, pressure- cooker times is key to survival at work. Learn practical, proven techniques to use before, during and after important meetings or other stressful events. These techniques will give you the control you need in order to prepare yourself for exceptional level thinking.
  
  
• Coping with Change Without Maalox® : Learn how to make change work for you, not against you. In this interactive program, you will experience the reasons why people resist change and learn how to use people's strengths to deal with each changing situation.
  
  
• Flexible Thinking®: Now more than ever, businesses must strive to maximize the productivity of a shrinking staff and increased workload. By learning how to switch gears easily during multi-tasked, fast-paced days, you will be able to make the most of the appropriate mental faculty when you need it, increasing your productivity dramatically. Practical techniques called Brain Switchers® are offered which allow you to be in control of your own mental faculties.
  
  
• Handling Difficult Customers: Knowing what to do with those "difficult" customers can reduce your stress -- making work more manageable and successful. This program offers concrete techniques to handle the three personalities most often complained about. Participants also learn how to apply their own life experiences to better understand anyone who is being "difficult." The ability to understand and work well with other customers -- no matter how they act -- is a critical skill.