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Rob Bell, CSP Wisconsin
Rob Bell

Rob Bell is the perfect combination of educational know-how, professional experience and humor for a speaker. His presentations are high-energy and feature real-life anecdotes, which are as fun as they are meaningful. Drawing on more than 25 years of experience in leadership roles, customer service, and training, Rob makes it simple, clear and FUN to improve customer service and gain leadership skills.

Rob began teaching his Customer Service and Communication Techniques early in his tenure as the Personnel Development - Education & Training Director for Dick's Supermarkets, Inc. He is "a recovering CPA" who worked as the Accounting Manager for a large transportation company before becoming Dick's Supermarkets' go-to-guy for education. He has also worked as an auditor, and an adjunct instructor at the University of Wisconsin - Platteville.

Rob has earned the prestigious designation of Certified Speaking Professional, which has been awarded to less than 650 people in the world. Rob was the 2011 - 2012 president of the National Speakers Association - Wisconsin Chapter as well as the author of the book, Beyond Paper or Plastic - 8 Items or Less to Remarkable Service.

His insight on both external and internal customer service rings true to all who hear him. Participants leave Rob's presentations "fired up" and supplied with the techniques they need to meet and exceed customer and organization expectations. He truly is the BELL YOU RING FOR SERVICE.

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  • Ringing Endorsements: "How to Wow" Your Customers - Every team member has the opportunity to enhance your company's reputation. When face to face with the customer, each person represents the whole organization. The key is to make sure each interaction earns a ringing endorsement.

    With this presentation attendees will learn:
    • What your customers really want
    • The five levels of listening
    • Choosing positive words ... our success comes in CANS, not cannots
    • The importance of body language - reading our customers', and taking responsibility for our own
    • Five steps to turn service breakdowns into loyalty building opportunities

  • Be a Ring Master! "How to WOW" Leadership - Most people don't stay with companies; they stay with supervisors. To realize remarkable service that results in long term business success, we must treat our team members as our very best customers. Learn how to be a ring master of even the most challenging circus!

    With this presentation attendees will learn:
    • The difference between management and leadership
    • The four characteristics of excellent leaders
    • The importance of developing and communicating your non-negotiables
    • Techniques to energize your team to use its discretionary effort to go the extra mile
    • How to involve everyone on your team to identify opportunities to add sparkle and polish to your customers' experiences

  • Ring in the New Cheer! "How to WOW" with Positive Choices - Most people would rather be around a positive person. Most people believe they are positive people. Are you positive you're positive? There is one way to make sure that you are ringing in new cheer. Learn how to wow with positive choices.

    With this presentation attendees will learn:
    • Excellent communication skills
    • The importance of catching others doing things right
    • How to develop your personal brand
    • Methods to control worry
    • "It's more fun to be excellent than mediocre...Let's Have Fun Out There!"

  • "How to Wow" Your Team Members: Teamwork Makes the Dream Work - Is your organization a good place to work or a GREAT PLACE TO WORK? Great places to work start with great teams. Great teams are made up of professionals who know that they are successful only by helping each other be successful. When we all do a little, we all get a lot. Light a fire under your team members and learn the importance of everyone carrying the torch their share to make the distance.

    With this presentation attendees will learn:
    • Ways to catch each other doing something right
    • How to involve everyone on your team to add polish to your customer's experience
    • All of us are smarter than one of us
    • Techniques to make your company a GREAT PLACE TO WORK and a GREAT PLACE TO DO BUSINESS
Beyond Paper or Plastic
Beyond Paper or Plastic:
8 Items or Less to Remarkable Service

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