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Kristin Arnold, MBA, CSP Arizona
Kristin Arnold

Kristin Arnold, MBA, CSP is the president and founder of Quality Process Consultants, Inc. with offices in Scottsdale, Arizona and Cape Traverse, Prince Edward Island, Canada.

As a high stakes meeting facilitator, keynote speaker and professional panel moderator, Kristin has worked with over a hundred different organizations, three hundred different teams and presented to over a half a million people around the world on the topics of leadership, strategy, innovation, critical thinking and teamwork.

As one of the first female graduates of the United States Coast Guard Academy and the first woman stationed onboard an ocean-going buoy tender, Kristin learned early on about working with others. In 1990, she became one of the first Coast Guard facilitators - and made every mistake one could! Frustrated, she avidly researched this nascent skill called "facilitation" and found herself training a cadre of internal facilitators. By 1992, companies were asking her to teach their people how to facilitate and lead teams! Since then, she has been sharing her concrete approach to leading teams with a treasure trove of practical concepts, tools and techniques her clients can apply immediately to see positive, sustainable results.

Kristin's passion for leading teams is reflected in her writing, speaking, facilitation and consulting. She is an award-winning author, newspaper columnist and contributing author to myriad other team-based books such as The IAF Handbook of Group Facilitation. Her latest book, Powerful Panels: A Step-By-Step Guide to Moderating Lively and Informative Panel Discussions was published in November 2013.

Featured in numerous publications such as Harvard Business Update, USA Today, Selling Power, Kristin knows what it takes to lead, facilitate and participate on high performing teams. She was on the board and President of the National Speakers Association of the United States (2010-2011). She also served as President of the Downtown Hampton (Virginia) Development Partnership (2001-2002), a nonprofit business organization attributed to turning Downtown Hampton from a quaint, sleepy town to a thriving entertainment, retail and residential center. She retired from the USCG Reserves in 2002 as a Lieutenant Commander.

Kristin is on the Executive Development Faculty in the Schulich School of Business at York University in Toronto, specializing in Leadership Through Teambuilding.


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  • What Were You Thinking? Making Smart Decisions in a Volatile & Uncertain (VUCA) World - In a world of incredible change and chaos, where decisions are made in the blink of an eye, have you ever made a half-baked decision? For whatever reason, you just didn't think it through. The result? Less than stellar outcomes. You and your people don't have hours to agonize over every decision, (nor would you want to...) but you can get smarter about it! ("VUCA" is a military acronym for "Volatile, Uncertain, Complex and Ambiguous" environment.)

    In this highly interactive and thought-provoking presentation, you will be able to:
    • Identify 5 common traps that cause poor or faulty reasoning
    • Discover simple techniques to prevent yourself from falling into these traps
    • Learn an easy, 4-step process that will allow you and your teams to be brilliant!

  • Innovate or Die! Mining the 7 Sources of Innovation for Your Next Big Breakthrough - Let's face it. We're living in a commoditized world. And if you aren't innovating, you're dying. But it's gotta be more than "new and improved," slapping a new label on a new package of your tried-and-true product. You're looking for innovation...and it's in short supply!

    In this big brainstorming, barnstorming barrel of a good time, we'll:
    • Dig through Drucker's 7 sources of innovation
    • Show you how gosh darn easy it is to come up with new ideas
    • Sift through the possibilities to find real gold in them there hills!
    • Brainstorm in real time potential innovations

  • Name That Tune! Turn What Matters Most Into Action - When you share your organization's vision, does it fall on deaf ears? Sound like Charlie Brown's teacher? If your employees can't understand the strategy, you can't move it forward. Your strategy stalls. Your company suffers and gets stomped on by the competition. So how do you make sure your key messages land on fertile ground and get implemented? Cue Business Strategist and Master Facilitator, Kristin Arnold.

    In this highly upbeat, interactive, and crowdsourced keynote, your people will be able to:
    • Name that Tune - the business vision and strategy, key concept or meeting theme so that all have a common understanding.
    • Feel the Beat - a line of sight to their impact on the business and contributions to success.
    • Know Your Part - specific actions to take back in the workplace.
    • Spotify - spread the word by stimulating excitement and passion about the tune.

  • Team Player or Spectator? How to Get Everyone in the Game - Grrr... It just rankles you. It's that ONE person on your team who pushes every single one of your buttons:
    • Doesn't play well with others.
    • Is late for meetings and late with deliverables.
    • Opposes everyone's ideas (unless it was their idea).
    • Rarely consults the team or keeps them informed...or just doesn't play at all?
    • Need I go on?

    Wouldn't it be amazing if everyone was a great team player...even that one? You can get even the most difficult team members on board when you discover:
    • The team's prime objective (remember Star Trek?)
    • Five strategies that will prevent 80% of your problems from happening in the first place
    • The Vulcan Mind-Meld to get others onboard
    • How to get people to sign up and step up - even when they don't want to
    • The rituals you should be doing to build your team every day

  • So What? Now What? Maximize Your Convention ROI - You just budgeted a boatload of bucks for the upcoming conference. And what do you have to show for it? Smilie faces? Comments about the tepid coffee? Find out what your attendees are really going to take away and do back in the workplace.

    In this unique and highly interactive session, the participants will:
    • Share their "keepers" - key takeaways and best practices
    • Develop mastermind partnerships and accountabilities
    • Be energized and motivated to implement their ideas
    • Be excited about coming back to the next conference!
    And... you'll be able to extend the learning by following up on the actions that matter most!
Boring to Bravo Powerful Panels Email Basics Team Energizers Team Basics
Boring to Bravo: Proven Presentation Techniques to Engage, Involve, and Inspire Your Audience to Action Powerful Panels: A Step-By-Step Guide to Moderating Lively and Informative Panel Discussions at Meetings, Conferences and Conventions Email Basics: Practical Tips to Improve Team Communication Team Energizers: Fifty Practical Team Activities Team Basics: Practical Strategies for Team Success

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