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Teresa Allen Florida
Teresa Allen

Teresa Allen is owner of Common Sense Solutions, a national training and consulting firm focused on bringing common sense solutions to business and life!

An internationally recognized customer service expert, Teresa has been presenting her highly acclaimed customer service keynotes and training programs across the U.S. and abroad for over twenty years. Teresa is author of Common Sense Service: Close Encounters on the Front Lines, and is the coauthor of The Service Path: Your Roadmap for Building Strong Customer Loyalty.

Teresa has been nominated for four consecutive years as one of the Top 5 Customer Service & Sales Speakers in the U.S. In 2014, Teresa was named one of the Top 30 Customer Service Professionals by Global Gurus, one of the Top 30 Engagement Thought Leaders by Customer Edge/SAP and one of the Top 30 Contact Center Thought Leaders on Twitter by ICMI. Teresa is a two time recipient of the ASTD Professional Trainer of the Year Award.

A native of Chicago, Illinois, Teresa Allen attended Miami University in Oxford, Ohio where she obtained her B.S. in Business Administration with a degree in Marketing. She enjoyed a highly successful sales career with both national corporations and local businesses for over ten years prior to forming her training and consulting firm. During this time, Teresa was also a corporate trainer and was recognized for developing innovative customer service and sales training for her clients.

In addition to speaking and training, Teresa has appeared in several motion pictures, has served as guest host of local television programming, and has authored business articles in regional, national and international publications. Teresa's Get Common Sense customer service blog is syndicated by Customer Think, B2B, and Small Biz Club sponsored by Office Depot.

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  • Profiting From Common Sense Service! - In difficult economic times, customer service IS the differentiating factor that builds relationships, grows business and adds to your bottom line. Join customer service expert Teresa Allen as she takes your group on a wild ride through true stories of close encounters on the front lines of business. Your participants will become like Teresa, obsessed with learning lessons from everyday life to bring to their own service encounters. From an eye-opening calculation of the tremendous potential positive or negative spin that results from every service encounter to in-depth insights into customer service trends that should impact your future service strategy, Teresa's presentation will keep attendees engaged from start to finish. Teresa's down-to-earth presentation style combined with world recognized expertise is sure to capture the hearts and minds of your attendees! This program can be presented in a brief keynote format or in an expanded session with interactive exercises.

  • You Can't Digitize Me! The Digital Customer Service Tipping Point - Tremendous pressure is being exerted on organizations to up their digital footprint in the realm of customer service. But are consumers universally on the digital bandwagon? In this thought provoking presentation, customer service expert Teresa Allen explores the digital revolution in customer service and how it is and isn't being accepted by consumers as well as the positive and negative results of going digital in the customer service world. Are you on the right side of the digital service revolution? Teresa will help you examine this critical question!

  • Having the TIME of Your Life - Are you intentional about the way you spend the time of your life? Teresa uses the Stop, Look, and Listen instructions given to us as children to inspire a strategy for maximizing the choice of how to use the precious time in our life. Great for a lunch or breakfast general session at your conference, Teresa will include reference to those in your group who have used their time to help others while building business success. A special moment is when volunteers from your group pass out roses to random audience members with a 'Stop and Smell the Roses' message attached. Inspirational and memorable, this program is a great addition to one of Teresa's customer service keynotes or breakouts at very little added cost to your group!

  • Hanging On By Our Fingernails! - Is your life spinning out of control? Of course it is... you are juggling the roles of life! Join Teresa Allen as she takes you on a roller coaster ride of fun and high emotion while embracing the sometimes zany yet always touching lives we all lead. A master storyteller, Teresa then engages your group with true stories of the many challenges we face as we try to balance the roles of our lives... parent, spouse, friend, community volunteer, and YES, sometimes in our spare time...employee! Teresa reminds us in a meaningful way of how lucky we are to be crazed people living as Americans, free to chose our own path even in a Hanging On By Your Fingernails life. Whether in laughter or tears, your participants will enjoy every moment of this lively and inspirational message!

  • Customer Conflict: Opportunity Knocks! - Customer conflict can signal the end of a customer relationship or the beginning of an even stronger customer relationship. In this highly interactive customer service training program customized to your industry and organization, customer service speaker Teresa Allen will bring the confidence and customer service skills necessary to handle any customer conflict situation or difficult customer close encounter.

  • Common Sense Communication: Who am I? Who are YOU? - In this fascinating program perfect for a concurrent session at your conference, award winning communication speaker Teresa Allen guides participants through a very brief yet surprisingly accurate communication style inventory. Each participant plots their results on a graph and Teresa then shares with them what their personal graph means about their own unique communication style. Participants then learn how their unique communication style impacts communication and relationships with customers, prospects, co-workers, and suppliers. Each participant is given a complete set of blank materials to take this meaningful program back to their staff. Participants brainstorm during the session on how to use information "back at the office!" In this highly interactive customer service training program customized to your industry and organization, customer service speaker Teresa Allen will bring the confidence and customer service skills necessary to handle any customer conflict situation or difficult customer close encounter.

  • Customer Expectations: Meeting 'em & Beating 'em! - To win and keep business in a competitive economy, you must not only meet customer expectations, but also exceed them to stand out from the pack. In this fun and highly interactive program, Teresa asks participants to identify their own expectations when they are the customer. She then challenges the group to identify specific expectations of their own business in general terms and in their specific daily responsibilities. Once expectations are identified, the group is challenged to find specific measurable ways to EXCEED customer expectations in every encounter.

  • Let's Get Engaged! Building Success Through Common Sense Employee and Customer Engagement - According to a recent Gallup study, having a strategy that results in BOTH employee and customer engagement can result in triple digit performance improvements. Join customer service expert Teresa Allen as she shares the critical 'why' and 'how' for your organization to build success through engagement that spreads contagiously from employees to customers. This information in this program is a must have for management of any organization wanting to vault customer service, customer loyalty, and profits to the next level! Your attendees will have a high level of interaction in this conference breakout session to facilitate learning from experiences of other organizations.
The Art of Invisibility Ghost in the Wires
Common Sense Service! Close Encounters on the Front Lines The Service Path: Your Roadmap for Building Strong Customer Loyalty

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